Refund Policy

1. Overview

At Augustun, we strive to ensure our users have the best possible experience with our product. This Refund Policy explains when refunds may be available for paid subscriptions and how to request one.

Payments for Augustun subscriptions are processed through Paddle, our official Merchant of Record and payment partner. Refund eligibility is governed by this policy and by Paddle’s Refund Policy and Buyer Terms.

2. Refund Eligibility

Customers are generally eligible to request a refund within 14 days of purchase (or the start of a new subscription billing period), provided the service has not been extensively used during that period, and subject to applicable statutory rights.

• Refunds apply to payments processed through Paddle for Augustun subscription plans.
• Where required by law (for example, certain consumer withdrawal rights), you may be entitled to a refund even if the conditions above differ in your jurisdiction.
• Outside of statutory rights, refunds may be issued at Paddle’s and Augustun’s discretion on a case-by-case basis.

3. Non-Refundable Situations

Unless required by law, refunds are typically not available when:

• More than 14 days have passed since the transaction or renewal date.
• The subscription has been extensively used during the refund window.
• The request relates to payments made through gateways other than Paddle (except for duplicate charges or clear billing errors).
• There is evidence of fraud, refund abuse, or other manipulative behaviour.

4. How to Request a Refund

If your payment was made via Paddle and you wish to request a refund, please contact us at info@augustun.com with:

• Your order or transaction reference from Paddle,
• The email address used for the purchase,
• A brief description of the reason for your request.

We will review your request and coordinate with Paddle as needed. Approved refunds are typically returned to the original payment method within 14 days of approval.

5. Subscriptions & Cancellations

You may cancel your Augustun subscription at any time. Cancellation stops future renewals; it does not automatically refund amounts already paid for the current billing period unless you are eligible under this policy or applicable law.

We encourage all users to take advantage of any available free trial before purchasing a subscription.

6. Duplicate Charges & Billing Errors

If you believe you were charged incorrectly or more than once for the same purchase, contact us immediately at info@augustun.com. We will investigate and work with Paddle to correct verified billing errors.

7. Changes to This Policy

We may update this Refund Policy from time to time. The revised version will be posted on this page with an updated “Last Updated” date. Continued use of paid Services after changes take effect constitutes acceptance of the updated policy, except where prohibited by law.

8. Contact Us

For refund requests or questions about this policy, contact:

Related: Terms of Use · Privacy Policy